Goal of instruction: By the end of this activity, IBM Support agents will experience through simulation what to click in the new Client Support Platform user interface to select cases, open a prioritized list of cases, post messages to a case feed, search, review and update the case description, details, and activities, open defects, and close cases. They will also discover how to switch to the new interface and send feedback to Development.
Reflection on how your module supports your objective: I wanted to create an interactive assessment to accompany the screencast that I made of the new support system interface. I was hoping that this would be a way for me to play with Articulate, except that sadly, Articulate runs only on Windows. So, I will use my company’s Moodle system and H5P plug-ins. I learned by trial and error that interactive assessments need a storyboard just like videos do – I tried to create one off the cuff and ended up learning a lot about Moodle and H5P, but had to redo the assessment.
Storyboard: http://ibm.biz/InteractiveAssessmentStoryboard
Interactive module: http://ibm.biz/InteractiveModule
Interactive module demonstration: http://bit.ly/InteractiveModDemo
IBM Support agents tell us that the new tool is not intuitive. The goal of this instruction is to show them where to go in the interface to complete common tasks. The interactive module supports the objective by guiding them through the interface. Moodle is an LMS and doesn’t provide the level of programming and branching that the readings described. But I think it will fit this learning need.
Mea's portfolio 